The real reason the numbers in your agency matter

Episode 83 July 21, 2023 00:39:18
The real reason the numbers in your agency matter
The Agency Hour
The real reason the numbers in your agency matter

Jul 21 2023 | 00:39:18

/

Hosted By

Troy Dean Johnny Flash

Show Notes

This week, we've got Erin Jenkins joining us. She's a Mavericks Club member and also runs her own agency, Second Click Media, out of North Carolina.

We explore her journey, going from freelancing to running her own agency. Erin's got some super interesting insights around packaging your services into a signature system.

We also talk about how changing your mindset can help you figure out who you really are. And lastly, we get into why the numbers in your agency really do matter.



If you need to boost your bandwidth and capacity so you can service more clients and increase your recurring revenue, be sure to visit E2M @ https://www.e2msolutions.com/agency-mavericks.

If you'd like to work with us to take your grow your agency so you can free up your time, increase your profit margins and spend more time with the people you care about, click the link and let's have chat. 

https://www.agencymavericks.com/clarity-call/ 

Join us live and in person at MavCon.
MavCon is a private event for members of the Mavericks Club mastermind program (LIMITED tickets available)

 

Handy Links:

 

Free Training: The Simplified Agency

Discover the new way to create more profit from your agency and have more time with your family.

 

Follow us on the socials:

YouTube | Facebook | FB Group | Instagram | Twitter | Linkedin | TikTok

 

View Full Transcript

Episode Transcript

Speaker 0 00:00:00 I can't even do this. I can't do this. I might not even be able to stay in age Mavericks at this point. I need to back away, um, take some time off, be with my family, and he's like, no, this is gonna be what gets you through, and we just have to reassess. Speaker 2 00:00:16 Welcome to the Agency Hour podcast, where we help web design and digital agency owners create abundance for themselves, their teams, and their communities. And this week is a great example of that story. We are joined by Erin Jenkins, who is a Mavericks Club member. She is a, a member of our Mavericks Love Mentor program, and she's also the c e of her agency. Second click media.com. I love that name, by the way, all the way from North Carolina in the us. In this episode, we talk about Erin's journey. From freelancer to agency owner to CEO productizing your services with a signature system, the mindset shift required to make a decision and really own who you really are and the real reason the numbers in your agency actually matter. I'm Troy Dean, stay with us. Hey, ladies and gentlemen, please welcome to the agency Hour all the way from North Carolina, Erin Jenkins. Hey Erin, how are you? Good, Speaker 0 00:01:13 How are you? Speaker 2 00:01:14 I'm very welcome. Happy to be here, Greg. Thanks for joining us. By the way, for those that dunno, Erin is a client of ours. Um, you've been through a few programs of ours. Maybe just give people, uh, before we get there, just give people a bit of a, uh, elevator pitch on who you are, how you got into this business in the first place. What prompted you to start your own agency and, and what do you do and what kind of clients do you serve? Speaker 0 00:01:39 Sure. I'll try to remember all that. <laugh>. Um, yeah, I started, I started about three years ago as a freelancer, um, working just in web development. And the reason I got into the business was honestly, I had the nine to five job that I loved, but I really didn't have the freedom to be with my family when I wanted to, or the freedom to like do the kind of projects and kind of work I wanted to. And so I took an online course actually, um, called, uh, the Geek Pack. It was through Julia Taylor and she Oh, yeah. And so I took this to kind of teach yourself how to be a freelancer basically, and did that and, um, while I was working my full-time job. Um, and I loved, I fell in love with it just because it was this combination of design and function, and I knew I could help people. Speaker 0 00:02:22 Like I, I had something that I could bring to a nonprofit or a business, which I worked with a lot of nonprofits, and that's kind of where that passion came from. And so I thought I could do more if I worked for myself mm-hmm. <affirmative>. So that was the whole mindset shift of just I could do more for them, I could help them and I could do it from the comfort of my own home. And this was all right before Covid happened, and then Covid hit, and it was just like the perfect opportunity. Say, you know, goodbye to the nine to five, I can go this full time. And, um, so I just started freelancing to, to beginning at the beginning of it. Um, but right now I've scaled up to an agency, second Click Media. We do website design development, um, and SEO mainly. And we service small business owners and nonprofits, and we kind of act as the part-time marketing department for a nonprofit or for a small business. Um, so, and we, I love it. I have a team of two people from the Philippines right now. Um, they're awesome. Eliza and George. And, um, so yeah, we're just cruising along. Speaker 2 00:03:25 Great. Um, your, the, is it second Click Media? Is that the name of the agency? It is. I love it. That's a great name. I like it. Um, thank you. The, the, just walk me through the mindset of leaving, leaving employment and the security of employment to work for yourself. Would, were you, was there any doubt or, you know, imposter syndrome or any of that stuff that you had to overcome to make that move? Speaker 0 00:03:52 Absolutely. And I would say it's a two, two phase process. Um, from the go from just quitting my nine to five, it was the mindset shift that of who I am, you know, identifying yourself as who, who are you? And I would say, oh, you know, I'm not a web designer. I just play a little bit, you know, I, I know WordPress and I just do a little bit. I'm not a developer. And it was a mindset shift that like, no, I am, I can build a website. I am a developer. I am a designer. I can do this. And so realizing like, I can do this and I'm not this person anymore. Um, I think it was just a mindset shift. And, you know, I started introducing myself as, okay, people ask me what I did for a li, I'm like, I'm a developer, you know? Speaker 0 00:04:36 And as soon as I started doing that, I actually got one of my, uh, an old friend became a client, like right away. I had a client just a couple weeks into it. Mm-hmm. And I was really blessed. And then the shift from free freelancer to agency, it was a very similar mindset. Um, you know, it was kind of like we, we, we get stuck in our own heads, um, of just, who am I? What do I do? It's like, oh, no, I just do this for fun, or I'm just part-time, or I dabble in this. It's like, no, I am an agency owner. And just declare, declaring that. And you are who you put your, where you put your focus, so you're gonna, you. Mm-hmm. It's basically, there's this analogy that I used to, I used to play softball in high school and, you know, hitting, hitting a ball. It was the whole mindset of, you know, the ball is gonna go where your eyes go. So if your eyes are following the ball, your body's going to go where your eyes go. So wherever your eyes are focusing, the rest of your body's gonna follow. So anyway, that's, that was the mindset shift for me. Speaker 2 00:05:31 Oh, that's good. Oh, I'm stealing that. That's good. <laugh>. I love it. I'll credit you. Of course. Uh, you hear me for the next 12 months going, my friend Erin Jenkins told me she's the play football in high school, <laugh>. Um, so, so by the way, we huge fans of Julia Taylor, uh, and everything she's doing over there at Yes, she's amazing. Go and check it out. I think she's got a partnership with, uh, another online course, Speaker 0 00:05:53 Udemy platform or something. Is Speaker 2 00:05:54 It Udemy? Udemy, right? Yeah. Yeah. She's exploding. She's everywhere. Um, I remember the first time I saw her Facebook ad of her blowing up a laptop. Uh, yeah. Speaker 0 00:06:03 I, Speaker 2 00:06:03 It was hilarious. That's what got my attention. Yeah. Speaker 0 00:06:06 So her, her course is what launched all of this. She's amazing. Mm-hmm. Speaker 2 00:06:09 That's great. Yeah, she's been, uh, we've done live streams with her. I think all she's been on the show. Anyway, check it out. Julia Taylor over at, uh, gEEP Pack. She's a serious, uh, entrepreneur, uh, and she basically helps, um, females learn how to build websites and launch themselves as a freelancer. So then at what point did you find us? When did you come into our world and what did that look like? Speaker 0 00:06:30 Oh, I mean, now that I look back and it's, it's kind of funny, but the Facebook ad where it's like, get our proposal template and <laugh>, it's like, okay, yeah, I need that. I need, I need to figure out how to present myself. Wow. And then it was, oh, I found out about, um, blueprint. So I took the blueprint course. This was maybe, oh, wow. Two years ago, Uhhuh <affirmative> two years ago, and then I just kind of got sucked into the funnel <laugh>. Speaker 2 00:06:54 Ah, Speaker 0 00:06:55 Uh, Speaker 2 00:06:55 And, and so what were you looking for when you did the blueprint? What, and I'm not gonna, you know, I, we could sit here and pretend that it was because of our beautiful, slick marketing funnel that sucked you in, but I mean, sure. We had done a lot of work on that, and we'd been doing it for a, a long time. But you must have been, you know, I believe people don't buy something unless they feel like there's something on the other side of it that's gonna get them a return on value or a return on effort or whatever. What, what were you looking for at that time? Why did you take the blueprint course, and what problem were you trying to solve? Speaker 0 00:07:27 So, I, it's really simple. It's, I needed a plan. Um, I, I was looking for, I, I'm very much of a rule follower, and so it's like, okay, if you tell me do X, Y, and Z, you'll get here. I'm like, okay, I'm in. Like, I, you don't have to. So it's kind of, so that's really what got me into the blueprint. And looking back too now that, I mean, that's what got me in Sales Accelerator, and that is why I am in Mavericks as well. Mm-hmm. <affirmative> is somebody who's laid out a plan for me that's like, okay, if you do this and this and this, you know, here, you could end up here. Umhmm, <affirmative>. And so I guess that would be that promise. And, you know, I'll even add in here. Um, at that time too, I was training for my very first marathon. Speaker 0 00:08:13 Um, so I'm a runner. I love to, to work out and run. And I, I just had this like idea of like, I'm gonna run my first marathon. I'm crazy. But, um, and, and in that process was okay, I like to run, I like to work out the, again, that mind shift, mind shift, mind shift of I am a marathon runner. Mm-hmm. <affirmative>. And, and, um, I started looking around for plans, like, how do I, how do I train for a marathon? And I came across Peloton. Peloton actually has like an app where you can, you can download the app and like, you have a trainer and they, they, they train in your ear while you're running. Yeah. And they break it down for you in like 18 week course. And I was like, perfect. Um, and so having that, that person who can just say like, okay, here's what you do. Here's what, because if I were to go to go by it myself, motivation mm-hmm. Would totally weigh off. Mm-hmm. <affirmative> and I, you know, a consistent plan is what's gonna get you to, to the, to the end when, you know, motivation kind of fluctuates. So that's really, that's really what I was looking for. Speaker 2 00:09:14 I love it. I'm in my office right now. The other side of this camera is a Peloton tread at home. I have the Peloton bike. Th these are new acquisitions, by the way. We've had them about a month with the Peloton app. I, dude, I am in love with this thing, man. Like, it's, you know, it's amazing. I get on the tread and I get my dose of vitamin JJ Jermaine Johnson from their London studios. He is like one of my favorite trainers. And I've, like, I know it's pre-recorded because the time zones, it's hard for me to join in a live class, but I feel like the guys in the studio just putting that class on for me. You know what I mean? Yeah. I feel like he's my own personal trainer. I love the community. I love everything about Peloton. I'm just praying they don't go broke. Speaker 2 00:09:53 I'm praying that they fix their situation and, you know, either sell to Apple or, or continue on. Because they're essentially a content company now. They're a software company. I read recently that their software subscription revenue is just surpassed their hardware revenue. The hardware is also unbelievably good. I mean, you would, it's like you would, it's like Tesla or Apple Quality Products, right. Um, and it's the, I'm the same like without that accountability. And also the hardware's really expensive. So the one of the reasons my wife and I are kind of struggling with our exercise routine, we've got two kids, three and six. It's really hard to keep up your exercise routine. And I'm like, you know what? I'm just gonna spend a lot of money on hardware and put it in front of us. And it's so beautiful that we're gonna feel so stupid if we don't use it. And it's working. We're exercising regularly, which is great. Speaker 0 00:10:39 They do a great job making it. I'm Speaker 2 00:10:41 Totally down the Peloton rabbit hole, man. Speaker 0 00:10:42 Peloton. Oh, me too is, I love it. I'm, I'm there. And if you ever wanted to like, super start running outside or working out in a gym, like they have all, they have all of it. And Yeah, I have a workout junkie for the last 20 years. Yeah. I'm gonna tell you, they're the best out there. Speaker 2 00:10:56 They are. They're a hundred percent. I agree. So I'm gonna look you up. I'm Peloton and High Five you. Next time I see <laugh> doing some exercise. Uh, awesome. So, so you do the blueprint course, which now we were just, we just had an all hands meeting this morning with our entire team. We've got, uh, team members in eight countries. So it was very challenging to coordinate this. Um, Ghana who's based in the Philippines was up at 5:00 AM and Thomas in the UK was up at 10:00 PM So it just gives you an idea of the different time zones that we're working across. And we were talking about, uh, the history of a lot of our, all of our coaches have been through the Blueprint program from like 2016 onwards. We don't sell the blueprint course anymore on the website. We don't sell any courses on our website. Now. We've basically closed all that down, and we're just focusing on coaching agencies because we know that we do our best work with people who, we work with them on a more kind of one-to-one high touch level. However, having said that, what did you, you came outta the blueprint. What, what changed for you as a result of doing that program? Speaker 0 00:12:02 Good question. I think I realized the possibility that I could do more. Um, that, you know, I'm not, like I said, it was, it was a slow progression of a mindset sh mindset shift of agency owner to like, no, I'm actually gonna be a ceo. I can be a ceo. Mm. Here's, here's the, this is how it could look. So I think it was just a taste of what the possibilities could be, because like I said, I, I, I didn't do any, I'm not a business owner. I've never been a business owner before this. I didn't know what I was doing. And so looking for something for somebody who did, who who has done it, I can follow in those footsteps and, and replicate it. Um, so yeah. Does that answer your question, <laugh>? Speaker 2 00:12:45 Yeah, totally. And I think, um, it's really funny because I, when I originally built the Blueprint course, it was designed to essentially give people structure and give them something to follow. What I didn't realize at the time was having spoken to, I dunno, I think we had three, and I think we've had three and a half thousand agencies go through the blueprint over the last however many years. And I've met a lot of these people, either online or at live events when I've, you know, flown out to Word camps or our own events in the US or you know, the UK or around Australia or New Zealand, and the people that have been through that program. The number one theme, if you put this in like one of those word tag bubbles, right? Mm-hmm. <affirmative> that were popular in the good old days of WordPress, where you'd have like a tag tag cloud at the end of your blog post with all the keywords in it. The, the biggest tag in our tag cloud would be confidence. And it's, Speaker 0 00:13:44 Yeah, I would agree. Speaker 2 00:13:45 It's, it's hard to sell confidence. It's hard to go, Hey, do this course and you'll feel more confident in your business. But that's the number one thing that came out of people going through that program, is that they felt more confident to, because they had some structure and they had the support of the community, they felt more confident to put their foot on the pedal and kind of go to the next level and think about employing their first team member or their next team member, or saying no to a client that they would've said yes to previously because it didn't fit the vision of where they wanted to take the company. And it's, it's, as I said, it's hard to sell confidence in community, but they're two of the things that keep coming up from people that have been through our programs. Um, Speaker 0 00:14:24 Yeah, I would, I would definitely say that about Sales Accelerator. I don't even know if that's, you know, probably the course, but doing that, wow. Did I gain the confidence to like actually sell myself? Speaker 2 00:14:35 For sure. Yeah. And so that, that was my next question is you came through, uh, and I just, just think, this is interesting, by the way. This is not, we're not here trying to sell Blueprint or Sales Accelerator because those programs no longer exist, right? So you can't buy them. Uh, however, I just think it's interesting to see the, the trajectory you come through the blueprint. How long after the blueprint did you join Sales Accelerator? How much time between, Speaker 0 00:14:54 Look, I don't even think I finished the blueprint. I think it was like two weeks <laugh>. Speaker 2 00:14:58 Oh wow. Okay. I mean, Speaker 0 00:14:59 I was, I was all in, like, I drank the Kool-Aid. Definitely drank the Kool-Aid. Yeah. Speaker 2 00:15:03 Yeah. That's interesting. And then what happened in Sales Accelerator? Tell me about like, cuz Sales Accelerator was a significant investment, more so than the blueprint at that stage. So you, you are all in, um, you've seen what's possible, what happened during Sales Accelerator, uh, into your mindset and your confidence and, and the business. Speaker 0 00:15:23 Um, I've gotta think about that. So again, I think the structure of how to sell myself, but how to productize my services with a signature system, um mm-hmm. That I could actually go in front of someone and say, this is what I do and this is the results. It'll, it'll, it'll provide your business. Um, and it was the accountability, the encouragement to just put the foot on the gas pedal. Like, mm, I am an agency owner. Um, that was the mindset shift there with sales and seller. I am an agency owner. I can do this. Um, I do make 14 grand and or 14, um, thousand in reoccurring revenue. Like, I do this, I can do this. Um, so with Sales Accelerator and just practicing like that, I wasn't getting enough practice be be, because before, you know, I was making averaging two K, maybe three K on a good month, um, a month, you know, just for about six months up until I took Sales Accelerator. And by the time I was, I was done with Sales Accelerator, I'm making eight to 10 mm-hmm. <affirmative>. And so, you know, I think it was just, it was the time to put the gas on the pedal, like I was all in. Speaker 2 00:16:34 And then you come out of SARS Accelerator, did you ascend straight into Maverick's Club or did you, did you take some time in between? I Speaker 0 00:16:41 Took some time in between to like, okay. Just, uh, to grow the revenue payback, what I, you know, spent on self accelerator. And, um, I did wanna meet that Mark, you know, I had to have that reoccurring, you know, revenue every month to qualify for agency Mavericks. Um, and the, the, the moment I was like, okay, I'm ready for Agency Magics. I've, I sold my first 20 GU 20 Grand Pro project. And that's when I was like, okay, I'm in. Like, I, you sold me, you promised that this would happen. It happened pretty quick. Like, I mean, so again, drink. That's great. <laugh> Speaker 2 00:17:17 Awesome. And, and then recently, um, and, and you posted something in Slack recently, um, about your husband and your ability to support the family through that journey. Um, what, at, at what point were, you were in Maverick's Club when that happened, right? Speaker 0 00:17:32 Yeah. Um, it was two weeks after I joined Maverick's Club and signed the fireman. Wow. And, and said, Speaker 2 00:17:38 Hey, can you tell us a little bit about that? Speaker 0 00:17:41 Yeah. So, um, I, I joined agents Mavericks so excited. I was all in, my husband supported me at that point cuz we wanted to scale. We want this to become, you know, income for our family. And, um, he, about two weeks later had a stroke-like episode from reaction to some pain medicines he was on for some severe neuropathy. And it got so bad. Like, it was so bad. We called 9 1 1. I was driving while it was happening. It was very traumatic. A daughter was in the car. I actually thought my husband was dying. Aw, aw. Um, and he had been dealing with some health problems before that, but that led into some, some serious health issues where, you know, having to come off these medicines that were causing him Parkinson's like symptoms. Um, it, it was really, and detoxing, you know, I'll be in full disclosure right? Speaker 0 00:18:28 The detoxing from pain medications, even though they're, they're, um, prescribed by a doctor, as my husband would say, is harder than breaking, getting off heroin. He's a, he's a recovering drug addict and, you know, 15 years of recovery. And so he's been on these pain meds for two years and, and all of a sudden it just tipped. Um, so he had, he was a different person during this time. You know, anybody who's gone through a drug recovery of supporting a family, family member, it's hard, um, in and outta the hospital. So, thankfully. And so at that point, at that point, um, you know, I developed a flight plan. I, you know, here's my next three months, coach, Pete and Knight. Okay, here's my next three months. This is what it's gonna look like. This is what I'm gonna do. And I had to send him a Slack message. Speaker 0 00:19:10 And it's like, I, I can't even do this. I can't do this. Mm-hmm. <affirmative>, I might not even be able to stay. And I just mavericks at this point I need to back away, um, take some time off, be with my family. And he's like, no, this is gonna be what gets you through. And we just have to reassess. Like let's break it down into smaller, more achievable goals. Like, this is, you know, a busy time and, and you know how, you know, my job may be able to have to replace the income of the family at this point. I didn't know. I had no idea. Mm-hmm. So he was like, don't, don't walk away. Um, and so he was really helpful and I, I shared with my squadron, Hey, you know, this, this is what's going on. And what did you, what did you guys do? Speaker 0 00:19:48 How did you keep your agency going when, you know, at the, at one point, I mean, I'm having to drop at the drop of a hat, go down to the Mayo Clinic, which is a specialized research facility here on the, in the states, a couple states away, and just be there for a week. And, um, I was like, how did you guys deal with that? And a couple mavericks, you know, sent me some private messages and said, Hey, gave me some advice on, you know, keep your current clients happy, you know, don't start any new projects, um, white label what you can, or let me help you. Like I can offset some of the project load. And that was really, that really meant a lot. Um, just that when you're in need people coming around you, that's when you know people are really genuine. Right. Speaker 0 00:20:26 Um, oh man. So I'm so thankful. Um, and that took about six months of our life of, of just going, you know, I did all the things. I mentioned all the advice I gave, I did, um, white labeled. And so, and at that point I'm thinking, you know, am I still gonna be able to scale my business the way that I want to? Um, and, and when I look back at the numbers and I'm like, I don't know how I did, but I did it. I, I don't know. I mean, I had great clients. They understood, you know, I followed the system, I followed the plan. I had a coach remind me of what's true, um, and not panic. And, um, looking back, you know, it's, it seems simple now, but, um, it was hard. It was hard. But I couldn't imagine any other job to be able to do that, that could you just go up, be at, take your laptop, go do a zoom call from a hotel lobby. They don't know the difference and, uh, clients don't and, um, be able to sustain it. And so Wow. It was pretty incredible. Yeah. Wow. Speaker 2 00:21:24 You know, um, and I didn't know this story until I saw it recently in Slack. Um, so this, this was a while ago. How's everything now? It was a year. How's everything? How's your husband now? Speaker 0 00:21:33 Um, yeah, so the Mayo Clinic in, um, the United States has a pain center. So he went and stayed there for three weeks. Um, he's now off medication and back to full-time working. Our lives are not the same though, cuz he still has neuropathy. Like, it's not like the disease goes away Sure. But he's able to manage it in a way that's healthy, um, yeah. And not be on pain, on pain meds. So we're, we're really grateful. It was hard, um, a big sacrifice. Mm-hmm. But Speaker 2 00:21:58 Yeah. Speaker 0 00:21:59 Yeah. We're, wow. We've recovered, which I'm grateful, so grateful. Wow. Speaker 2 00:22:04 Well done. Congratulations. Um, you know, it's, it's, we don't often hear stories like this. A lot of, a lot of the stories that we hear about, you know, how I grew my revenue and how, you know, of whatever, grow my profit or whatever. Um, and the, the, I think the reason a lot of these stories, and I kind of call 'em surface level stories, and like growing your revenue and growing your recurring revenue is important and growing your profit, that all that's important. But for me it's only important because those numbers mean something. Those numbers give you choices, right. Recurring revenue gives you choices, profit gives you choices. You can take your foot off the pedal and just go into autopilot for three months if you have to, if you've got recurring revenue and you've got a couple of team members who can continue to serve your clients. Speaker 2 00:22:51 Absolutely. Um, you are right. If you are, if you were an employee, you'd be in all sorts of strife. You'd be constantly asking your boss for time off to make appointments and that, you know, that's a very scary place to be because then your, your, your job and your financial security is at risk. One of the, um, reasons that we do what we do, and it's taken me a long time to kind of even get comfortable with being able to say this, but I, I kind of believe that my purpose is to help democratize abundance. And, you know, Julia Taylor's doing a very similar job is we are empowering people to take control of their financial future and their financial security by lifting the ceiling off what would normally sit on employment. If you're employed, if you're an employee, there's a certain amount of money you can make and you kind of capped at that ceiling. Speaker 2 00:23:43 Right? Um, so we're trying to lift the ceiling off that and, and show people that there is an opportunity here to earn more than you have ever thought was possible. And to have control to then be able to pull back when the season requires you to pull back and accelerate when you are able to so that you can make your highest contribution. That's my full kind of value proposition is, is I help democratize abundance so that people can make their highest contribution. Whether that's just to yourself, your family, your community, society at large, whatever it is. Um, and this story that you tell is, you know, I'm, I'm so glad we uncovered it because it's exactly what the numbers mean. It's the numbers allow you to make those choices and not be, not be stuck in a situation where you don't have those choices. Speaker 0 00:24:31 Yeah. And and to your point, I have it on my whiteboard right next to my desk is I'm in this for the freedom to make choices. Like it's in all in big letters. Like that's, that's the desire I want. That's the end goal. And whether that, that's the choice of who I hire, who I work with, what projects I work on, down to the freedom to choose my family, um, the freedom to make a certain amount of money, um, that is what I want. That's my desire. That's what motivates me to do what I do, is because I want that freedom. Yeah, Speaker 2 00:25:03 Yeah. Totally. And freedom, freedom is different to different people, right? Yeah. Um, we, I know Mara in Maverick's Club, she travels, uh, she travels in a, in a motor home with her partner who, um, and, and the reason that she does that is because they, they just don't wanna be stuck in a particular location. I spoke to her about this the other day and she's like, we just wanna kind of wake up and go, Hey, let's, you know it's getting cold. Let's drive north and spend three months up north. That's awesome. With the weather's a bit nicer and she doesn't wanna be stuck in a location for her. That's freedom. Right. She's not. Right. One of the, the things, one of the reasons I do this as well is because I want my kids to grow up and realize that they don't have to trudge off to a job they hate just to earn money that you can actually, you can actually have a, you can actually earn money and have a lot of fun at the same time. Who would've thought it's crazy idea, right? But exactly. We spend, like most of our, most of our adult lives, we spend earning money in the, in the western kind of developed economies that we live in. We spend most of our adult lives earning money. And yet people, people still believe that uh, you know, that should be divorced from having fun. That you go to work to earn money, you don't go to work to have fun And uh, I just can't go to work and not have fun. I mean, what is the point Speaker 0 00:26:20 Now I can never go back. Like now that I've never go back. Yeah. I could never go, go back. Never. Yeah. I mean it's appealing every once in a while, you know? Yeah. It is. If you've had a bad day, but oh my god, you know, I'll just go back and listen to this podcast and remind me that, you know. Yes. Speaker 2 00:26:34 I quite often will say to my wife, you know, man, I'm just, I'm just gonna get a job. It would just be easier to get a job cuz I reckon I could probably get a pretty high paid job with my experience, uh, now And she always says, you're kidding. Like you wouldn't make it to lunchtime, you'd, you know, there's just no way. Yeah. You could do that. Dan Sullivan, who's one of my favorite guys to follow, I just love everything that Dan Sullivan, um, is doing. He's got a, a recent book with um, uh, I can't remember the other author's name, um, who, uh, and it's called 10 x. It's easier than two x and there's a series of podcasts around it as well. And one of the things he talks about is the entrepreneur's curse is that once you, it's a life sentence, right? Speaker 2 00:27:13 Once you start, it's very hard to go back because there, there is a sense of control that you have as an entrepreneur and that freedom of how to choose to use your time is one of the things. When I first met my wife, I'd said to her, you know, talked about being self-employed and having my own business. And I said, and at the time we were knew we were only like in our first few months. And I said, because I never want to ask permission from anyone to take the morning off so I can drop my kids at school or go to sports day or Yep. You know, whatever. Exactly. And she actually said the moment I said that she, she kind of went, I'm gonna marry this person and have kids with them because that was like the thing that got her over the line. Little did she know that she'd spend the next rest of her life talking me off the ledge because I'm a business owner and things don't always go as uh, Speaker 0 00:28:01 But your worst day as a business owner, your worst day as a business owner is what I tell myself. Your worst day as a business owner is better than the best day of the job that you're thinking about. Speaker 2 00:28:10 Yes, that's right. Speaker 0 00:28:11 Yeah. Yeah, yeah, yeah. And yeah, it's true. Speaker 2 00:28:14 So just, so talk to me about the white label support that you got during that time, cuz obviously you are now at capacity, you're stretched, you're dealing with this family situation, but you got some white label support to get you through that. Can you talk to me a little bit about that? Speaker 0 00:28:27 Sure. So I had a recommendation from each for one of the Mavericks, I'm not sure which one, um, E two M solutions, um, to reach out to them for doing white label support. Cuz what's great about them is that they don't require to host all of your sites. They, they'll still ma maintain your sites on your server. Um, which I loved that. And, um, I could scale up and down kind of depending on what I needed at the time. So at the time, you know, in a crisis mode that sounded perfect. And so they were great. I reached out to them, they gave a special Mav discount at the time and, um, got started and situated until, you know, I think I was with them for about three or four months. Um, and I knew it was short term just because of the situation i I was in. Um, but they were fantastic and they helped, uh, definitely in time of crisis <laugh>, but I also recommend them. And if you needed somebody ongoing, wonderful. Speaker 2 00:29:20 Yeah. Great. That's great to hear. And I like full transparency. I did not know that you'd use them in that capacity to get you through that period to, uh, use their white label service. They are the, they are the exclusive sponsor of this podcast. And so I just wanna let our listeners know. I did not know that you had a previous relationship with them that just came up by complete coincidence. Uh, Manish was out at Mcon in the Gold Coast a few weeks ago. Um, and was just, he, he was just a legend. Everyone loved him. He was supposed to be on stage for half an hour. I think he was there for an hour and a half cuz people were just picking his brain and asking him questions cuz he's just seen so much inside lots of agencies that they've served and he's, he's a wealth of knowledge and experience, so I'm glad that you had Speaker 0 00:29:57 A great time there. Great. I'll just, I'll just add a little plug too, especially when you're a growing agency and you don't have your standard operating procedures yet mm-hmm. <affirmative> honestly, like, go with somebody and you need something fast, they already have a system in place. Speaker 2 00:30:11 Yeah. Speaker 0 00:30:11 You know? That's right. So it just, it just makes sense for that easy jump instead of hiring, trying to hire somebody, get them on your team, train them through all your SOPs, like it, it transition happens a Speaker 2 00:30:21 Lot faster. Correct. I, I did this with sales when, when I knew that we wanted to build our own sales team and we didn't really have a sales pipeline or sales processes in place. I hired a sales agency. I'm, this is like at the start of, well mid 2020, right? So we're in the middle of lockdown. I can't leave the house in Melbourne. The whole world's panicking in Covid. We hired a sales agency and I basically watched what they were doing and tried to model what they were doing and learned a bunch of stuff that I didn't like that they were doing. Learned a bunch of stuff that I did like and in the background rebuilt, kind of built our sales process and our pipeline from scratch based on what they were doing. Kind of did that in stealth mode. And then when I was ready we brought in our own sales people because then I had the SOPs in place. And so you're right, if you are like even doing care plans for example, and you don't have your SOPs for running care plans, you partner with someone like E two M, they've already got the infrastructure and SOPs in place so they can do it, they can hit the ground running really fast, you can then watch what they're doing, model, build your own SOPs and then gradually build your own team in-house if that's what you wanna do. Speaker 0 00:31:21 Yeah, exactly. Yeah. I recommend them for Speaker 2 00:31:23 Sure. Love it. Yeah. Um, and so where, where's, where's the business at today? Uh, middle of 2023? How are things looking? Um, what's the, what's the, um, the current state of affairs and what are you looking forward to over the next three months? Speaker 0 00:31:42 So right now, um, I say the state of the business, I just, you know, talking numbers, starting out at freelancer, making three K a month tops and, you know, just till about three months averaging now 10 to 14 K a month and, and majority of that being reoccurring. And, and I say that in I that's a scale fast and I'm looking forward for it to continue. Um, I am so excited that my team is growing. Um, just sent out a job posting for another developer and so that excites me. Just that, you know, I'm giving other people an opportunity to do what they love and give them the same freedom that I have, um, in terms of just time and schedule and to be put family first. So I'm excited about that. And honestly, um, I joined a local, uh, networking group just a couple months ago because my coach Jen, you know, coach Jen, told me mm-hmm <affirmative>, that's a great way to get, get clients. Speaker 0 00:32:37 Um, and I, because of that, I've just built some really amazing relationships with people and it's led to some great client opportunities. So honestly, I'm very excited about the projects that are coming up. They're really fun, you know, building out template for this person, do a digital strategy session with multiple realtors. You know, having opportunities to just really be in the community and rub shoulders with people instead of just sitting at my desk. I think that that's, that's exciting to me. Awesome. I love sitting at my desk and I love working, but getting out and meeting people, networking and that's exciting. Speaker 2 00:33:10 Yeah. It's good to leave the building. Uh, cuz you can get, by the way, coach Jen, Jen Sakowski from Rainy Day Design, one of the original, one of the OGs of Maverick's Club, uh, back in the day. Yeah. And now she's back as a coach. We're very excited to have her on the team. Um, you can get stuck in a, I even find this, I need to get out and, and, and I'm not doing as much kind of business networking at the moment, and I kind of, I've always justified this myself by going, well, most of our customers in the US and, you know, we are coming out for Mav Con in October in, uh, Fairfax, Virginia. I'm, I'm assuming that you are coming to Mav Con, Speaker 0 00:33:42 Right? I'm coming. I missed the last two. Yes. So of course, Woohoo. And I can drive out. I can't ex I can't, they're no excuse if it's drivable, so Speaker 2 00:33:50 Right. Cannot wait to hang out. Super excited about that. We're coming out to Fairfax, Virginia. I've booked my flights. I'm, I'm flying via Singapore. I'm flying Singapore Air into Newark and then coming down to, uh, Dallas Airport I think. And then, uh, hanging out with Johnny, coach Johnny, who's based in Virginia, and he's apparently gonna take me quad biking, which I'm excited about. Um, what is that? And then we're quad biking is like, you know, those four wheel motorbikes like going on a Yeah, yeah. I'm super excited about that. Um, so with aircon in the middle of October and then the week after, we're going into the high level summer down in Texas, so that'll be fun. Um, but I kind of still feel like, you know, you need to get out of the building every now and then and go and meet other business owners because otherwise you can ki you can get stuck in your own little silo. Speaker 2 00:34:33 Even though we've got the community here that we can lean on, you can still get stuck in your own little silo. And I think it's important to go and talk to other people and meet other people outside the building, literally, not just on Zoom, but like outside the building so that you can realize there's a whole world out there, uh, that is going on. And I use it to kind of, um, I heard this analogy once that great chefs regularly go and eat at other restaurants because they need inspiration, they need to see what other people are doing and then come back to their restaurant and go, oh, wow. I, I had this, this, uh, fillet, uh, last week at this other restaurant and they did this amazing thing with this beese mushroom sauce and I'm gonna try that. And, and so it's, it's just kind of going and restocking the ice chest, if you like, so that you can then come back and serve your people with some new ideas and new ingredients. Speaker 0 00:35:20 Absolutely. Yeah, totally agree. And it inspires me too. It inspires me to, in new ways. So it's like, oh, I could offer, add this little bit of service to make it more personal or, you know, just little, little nuances and working on my elevator pitch in front of people and talking about myself. You know, that's another thing I think entrepreneurs or business owners, especially Mavericks talking about ourselves, like is it comes off as prideful or like, Hey, I know this, but no, really you just, it's the desire to help people and you gotta tell people that you can't help them in order for them to know that you can help them. So, right. Yeah. <laugh>, it's, you gotta talk about yourself. Speaker 2 00:35:56 So if you want to clo, if you want to help more clients and you wanna serve more clients, you wanna make more money as a result of that, then you just gotta make more offers. You just gotta tell more people that you can actually help them. Exactly. And, uh, sometimes that means you gotta get outta the building and go and talk to other people. And also having, I think referrals are super interesting. Um, having, being known for something particular makes it easier for people to refer to you. Right. Um, like when Samantha Johnson was in Mavericks Club at, uh, Neapolitan Creative, it was very easy to refer people to her because she was basically an entreport automation specialist helping female entrepreneurs who had online courses and coaching programs. It's like, well, you are easy to refer to. Like, if a dentist needs a website, I'm probably not gonna send them to you. Speaker 2 00:36:37 Right. <laugh>, right. Um, Jenny Laken was another one. She basically built sales funnels for co for life coaches. It's like super easy to refer to you. Um, and so I think it just going out and networking and meeting other people. You, you, if you start explaining to people what you do and their eyes glaze over, it's kind of like, oh yeah, I haven't really nailed my value proposition yet because they're not, they're not getting super excited about what I'm saying. And, and you can only really sense that when you're in person with someone. You can't really sense it over zoom, so you Speaker 0 00:37:06 Would Exactly. Yeah. And yeah, I, I would definitely agree fine tuning what it is I say and how I present myself. I'm getting there. Mm. Getting there. Speaker 2 00:37:16 Love it. Hey Erin Jenkins, thank you so much for being a part of the agency hour here. Thank you for coming on and sharing your story. I really appreciate it. I know you've got kids who are coming home from swimming class very soon. Yes. Uh, and so I wanna respect your time and also respect our listeners time. Um, looking forward to hanging out at Mav Con in October in Fairfax, Virginia. Looking forward to meeting you in real life and, uh, looking forward to continuing sharing your journey and your growth in Mavericks Club. Speaker 0 00:37:41 All right. Well thank you Troy for having me. It was fun. Speaker 2 00:37:44 Thanks for listening to the agency, our podcast, and a massive thanks to Erin Jenkins for coming on and sharing her story. Thank you so much for just being so vulnerable and sharing your struggles and hardships as well as your wins with our audience. We really appreciate you. I love hearing beautiful stories like yours, and I'll definitely catch you soon on the Peloton app. Special thanks to E two M solutions for becoming the exclusive sponsor of the agency, our podcast. If you need to boost your bandwidth and capacity so you can serve more clients and increase your recurring revenue, be sure to visit E two M. We now have a special link for you guys to join e two m solutions.com/agency-mavericks. We'll drop a link under this podcast. If you go there, I do believe you get a discount in your first month so you can try them out. Speaker 2 00:38:27 And they're a fantastic team. Just go and have a conversation with 'em and they'll tell you straight up whether or not they can help you. Now, there are so many stories in our community that are just like errands and it's why we do what we do. So if you'd like to work with us to grow your agency so you can free up your time, increase your profit margins, and spend more time with the people you care about, click the link beneath this podcast. Have a quick chat with our team and we'll see if we can help. And if we can, we'll explain the next steps. I guarantee you are sitting on your agency's most valuable asset and you're just not getting paid for it. So if you wanna learn more, click the link and have a chat with our team. Okay, folks, don't forget to subscribe and please share this with anyone you think may need to hear it. I'm Troy Dean. Stay classy. Gangsters.

Other Episodes

Episode 94

October 26, 2023 00:43:38
Episode Cover

Unlocking Agency Success: The Agency GPS Model Explained

Join us for an in-depth exploration of Agency Mavericks's groundbreaking model, the Agency GPS. Founder Troy Dean shares his valuable insights, strategies, and tactics...

Listen

Episode 20

February 28, 2022 00:50:07
Episode Cover

How do you know you’re doing a great job?

This week on The Agency Hour Troy and Pete take a look at The Mavericks Flight Plan playbook, designed to ensure you are setting...

Listen

Episode 104

January 19, 2024 00:50:54
Episode Cover

Balancing the Books: Kira Wiseman’s Guide to Agency Financial Health and Staff Engagement

Join Troy Dean in the latest Agency Hour podcast as we welcome operational & finance leader, Kira Wissman. Dive deep into the essentials of...

Listen